Shipping

We operate a simple pricing structure : Delivery to mainland UK is FREE.

Delivery is via Royal Mail 48 hour tracked service. If you require a nexy working day delivery this is available using our express 24 hour service which is £6.95.

European Union	Parcel Size	Cost
	Cards & Small	£3.95
	Large	£4.50

Rest of the World	Parcel Size	Cost
	All	£5.50

Dispatch Estimates

Orders other than house histories

We aim to dispatch all our orders within 48 hours of receiving your order (Monday - Friday 9am - 5pm).

At busier times of year such as Christmas this may be longer and a notice will be displayed on the home page to notify customers of this.

Unframed orders will be sent using Royal Mail 48 tracked service.
Framed orders (UK mainland only) will be sent using Royal Mail 48 tracked service. Allow 2-3 working days from dispatch for delivery.

House histories

To allow for careful research you should allow around 10 working days for dispatch of these. If a faster turnaround is needed, please get in touch and we will try and help.

Unframed orders will be sent using Royal Mail 48 tracked service.
Framed orders (UK mainland only) will be sent using Royal Mail 48 tracked service unless you order the largest A3 framed house history which will be delivered using APC. Allow 2-3 working days from dispatch for delivery.

Estimated delivery times
All of our delivery times are estimated and as much as we’d like to, we just can’t guarantee specific dates. We will always try to get your order to you as soon as we possibly can but despite our best efforts on rare occasions your parcel may be held up in the postal system and may be late.

What does ‘working days’ mean?
Monday to Friday are working days. Saturdays, Sundays and all bank holidays are classed as non-working days

Where do you deliver?
We will post to anywhere in the world you ask us to.

Will I have to pay import duties?
We post from the UK and all our products are sold on an unpaid Delivery Duty basis. So you or the recipient of your gift may have to pay import duty or a formal customs entry fee prior to or at the time of delivery. We recommend you check your local legislation rules.

Returns Policy

We gladly accept returns, exchanges and cancellations on non-personalised items

Contact us within: 5 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.