Hi Claire,

I just wanted to say that you were lovely today in my hour of need which was hugely appreciated. I could see the delivery was going to take longer than I needed to ensure I got my order back in time for my 10th Wedding Anniversary but you helped out and managed to get something away for an enhanced delivery on the day to arrive within 24 hrs - all in a calm and helpful manner. Just what I needed!

Thanks again and all the best,